How much does a small business phone system cost?
Like with anything these days it all depends on a lot of factors. If 2020 has showed us anything, it is how small businesses need to be adaptable to using technology to their benefit to provide the same high level of service. Before we can get to pricing, we must look at what the factors are that go into making up that cost. This article will review many different factors that it takes to determine the best phone system and some associated pricing.
1. Number of employees versus number of extensionsOne of the first considerations that needs to be taken into consideration is that the number of extensions that are needed by the business versus the number of employees. For example, if you have 8 extensions and only four employees a completely hosted phone system may not be the best option.
2. Number of existing phone lines usedThe number of currently used phone lines also goes into the calculation how many active phone numbers are you currently using. How many concurrent active phone calls at one time do you realistically expect the business to use. This is generally significantly lower than the number of extensions.
3. How long has the current phone system been installed?The length of time that the current phone system has been installed gives an indication as to what kind of system it is and what the shape of the system is in sometimes systems can be reused are parts of the system can be used again while other times that is not possible. There are three different kinds of systems: digital systems, VoIP systems, and hosted solutions. Each of these systems have their pros and cons. It is important to know which system you are currently using and what the requirements are for each type of system so that the correct system can be selected for your business to not cause problems in the future.
4. Do you currently have any proprietary equipmentMany older systems have proprietary equipment that is not interchangeable with different phone systems even some of the newer phone systems also require proprietary equipment that can only be used with itself. In some cases this is valuable, while in others cases it becomes more costly to make changes. On the other hand, it is sometimes preferred and suggested that the same equipment manufacturer be used throughout the system in order to keep with consistency and provide a single manufacturer to rely on for support. However, in general you often do not want to be tied to one particular manufacturer so that your options are available when new equipment becomes available.
5. Who is your current Internet provider and what level of service do they provide?This is important to know and goes into the pricing to determine what type of system will or can be implemented for your business if you have older slower DSL service that is not upgradeable then using the phone system across the Internet really is not a viable option
6. What features and functionality do you need?Are there any special features that you need that are unique to your business? Generally, most businesses need a basic phone system that allows you to answer and place calls with the availability of being able to expand into other integrations if needed in the future. Having said that one feature that you may need to consider is the ability to be able to make and receive phone calls remotely this can be done in a number of different ways but oftentimes is done through a cell phone or a piece of computer software that allows the phone to operate through let's say a laptop.
7. Are you experiencing any problems with your current system?Any existing problems that need to be evaluated and discussed to ensure that they do not roll over into any new system.
8. Will your current wiring support your new system?It is important to take into consideration the type of wiring that is currently installed in your building to make sure that any new system can be installed without requiring major rewiring. Be careful to make sure that this criteria is reviewed before purchasing a system as this can sometimes be easily overlooked and then require significant expenditure to fix wiring that was not previously budgeted or considered to be an issue.
9. Is there a monthly maintenance or support feeNow that we have reviewed many of the issues that go into determining what type of system should be purchased, we can now start getting into pricing that should be expected for any of the systems.
The below prices are based on a per extension installed fee beware these prices can fluctuate greatly depending on the type of equipment purchased and many other factors.
The idea here is to give you an idea of phone system pricing based on a per extension standard business class phone.
Digital Phone System $300-$400 per Extension
VOIP Phone system $200-$400 per Extension
Hosted Phone System $100-$300 per Extension (Note: Monthly fees do apply.)
For more specific pricing please request a quote below where you can review your specific needs with one of our qualified representatives.